Taha Pardazan will be with you step by step in all stages of the feedback box so that you can have the best output.
The feedback box is usually required in most companies and organizations and can generally be installed in government and private office buildings where the client is traveling.
There is usually a box next to a column or wall with the words "Communication with the CEO" or "Criticism and Suggestions" written on it. And throw your wishes in it.
What is a Feedback Box?
There are various ways to get feedback from customers, such as SMS systems, specific phone numbers or social networks, and referral websites to get feedback; But the oldest and perhaps most common way is to use the feedback box.
What steps should we take to welcome people to the Feedback Fund?
Reassure customers and clients that you will definitely use their comments and criticisms. Ask them to comment on how you provide your service and if they see any shortcomings or deficiencies, be sure to share it with you.
· Be careful in choosing the installation location of the box. In places where you think a culture of criticism is not yet prevalent, set up the box where it is not in crowded places in your office or organization; Of course, make sure that everyone can see it. Usually the entry or exit points are a good place to install the box.
What points should be considered when installing a feedback box?
In order to increase the efficiency of the feedback box, you should consider the following when installing it:
Place the box where it is visible and in places where customers stop, such as hotel lobbies or hospital and university corridors.
Be sure to place the writing tool next to the box, place a small piece of paper and a pen next to the box so that if someone has a suggestion or criticism, they can bring it to you even if they do not have paper and a pen.